At First Ascent we strive for service excellence and this extends to our delivery policy. Should you have any questions with regards to deliveries, please call us or email us via our contact us page.
Track My Order
Need an update on your order or delivery status? Simply click below and enter your order email and order number to get the latest updates.
NB: Deliveries are made during office hours (8am to 5pm) and on weekdays only
How long does delivery take?
Area
Delivery time (excludes weekends)**
Order cutoff time***
Cape Town
24 - 48 hours
14:00
Main centre*
2 - 4 days
14:00
Regional
2 - 7 days
14:00
Rural / Remote areas
3 - 10 days
14:00
NB: Deliveries times are estimated and are dependent on specific routes and road conditions *Main centres: Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria and Kimberley. **Please add 1-3 days for bulky items over 3kg. ***Order Cutoff time: Orders received after 2PM Mon-Thurs will only be processed and invoiced the following day. Orders received after 2PM Friday will only be processed and invoiced the following Monday.
Can I ship internationally?
We now offer international shipping to select countries with Aramex Global Shopper
Use this address and code as your delivery address and Aramex will ship your order internationally
Additional delivery and custom clearing fees can apply and are calculated only once shipped by Aramex
Delivery policy
We can only deliver products to physical addresses (no PO boxes) within the borders of the Republic of South Africa.
Please provide an accurate street address to ensure the driver can find your address
Bulky items over 3kg will be sent on economy road service only and can take 1 - 3 days longer
Delivery time starts once your order has been dispatched, not when you place the order
Orders placed on a Friday will be delivered on or after the following Monday.
A unique waybill tracking number will be communicated to you via email which can be used to track the status of your order.
Your deliveries will be fulfilled by Aramex or the First Ascent Service Centre.
We do not allow collections at our warehouse
COVID-19 Delivery Information Update
Please access the official SA Government COVID-19 Corona Virus South African Resource Portal herehttps://sacoronavirus.co.za/
We are continuously monitoring the evolving situation around COVID-19 and are following the expert guidance of health authorities, local governments and the World Health Organization. We have implemented the following measures to ensure we can operate safely, and responsibly:
Steps have been taken to ensure that all our facilities have increased the frequency and extent of their cleanings
All staff are following WHO guidelines for personal hygiene and self-isolation
We have instructed drivers and delivery personnel to follow a ‘No Contact’ delivery policy:
When our delivery drivers arrive at your delivery address, they have been instructed to ring the bell, and stand back at a safe distance
The driver will place the products at your door and wait for you to answer
The driver will then record your name, date and time of delivery in front of you, so you won’t need to sign any paperwork
You collect your items and head back indoors
Please remember to wash your hands regularly, before and after receiving your delivery
Please avoid any direct contact with drivers, such as handshakes
